More customers. More revenue. More success – with expert training.
Let's discuss your questions. Take advantage of a free, no-obligation consultation with me. As an expert and trainer, I will work with you to design and implement the training program, ensuring its success. Working closely with you and tailored to your specific needs, I am happy to support you with individual topics. If desired, I can also guide you through the entire development and implementation process to ensure your success.
PRODUCT TRAINING
"The last voice you hear before the world explodes will be that of an expert saying: 'That's technically impossible!'" – Sir Peter Alexander Ustinov (1921–2004)
Product training provides your employees with clearly explained technical and communication skills. It covers product-specific tasks and fosters an understanding of product and vehicle technology, enabling them to apply this knowledge professionally and in their own words in practical situations. Together, we achieve sustainable changes and concrete results within your company.
TOPICS AND DEVELOPMENT PROCESSES
Electromobility
Understand product and vehicle technology and apply arguments in sales conversations.
Automotive market launches & new product presentations according to CI guidelines
basic technology
Automotive control systems
Product Training – Complex Systems
Infotainment and assistance systems of modern automobiles
Customer benefit arguments
Competitor comparisons
Static – dynamic – medial
Driver training
Incentives
METHODS
Simple knowledge transfer and technical explanations of vehicle technologies using simple objects
(e.g. electric motor made from battery, magnet and copper wire)Content input, presentation - short lectures
Use of creativity techniques
Benefit argument
presentation
Group work
Keynote presentation
Gamification
Understanding through the exhibit
Moderation
SALES TRAINING
"People don't buy for logical reasons. They buy for emotional reasons."
– Zig Ziglar (*1926 †2012)
The perfect strategy for greater success in your company!
Sales training enhances and develops emotional and social skills based on personal experience, leading to peak performance from your employees. The goal is professional negotiation and high customer satisfaction!
Sales training – according to ZDK/VDA/VDIK guidelines (Quality Association for the Automotive Industry)
Sales process training, salesperson training,
Sales techniques, individual in-house training, individual topics
TOPICS AND DEVELOPMENT PROCESSES
Electromobility in the sales process
Digitalization in the sales process
Strategic acquisition of new customers and systematic retention of existing customers in sales
Analysis and reflection of self-perception and one's own behavioral patterns, individual potential development
Conflict resolution skills and solutions
Dynamic, empathetic communication methods and techniques for decisive communication.
Successful communication and optimization in conversations through clear verbal and nonverbal communication techniques .
Assessment and description of behavioral styles and clarification of personal behavioral patterns
Negotiations, complaint handling, and difficult decision-making discussions through dialogue skills Prepare professionally and master with confidence.
Charismatic and powerful in representing one's own viewpoints
Driver and team behavior
Skillfully use customer benefit arguments in customer conversations and recognize expectations and wishes.
Different questioning techniques for needs and requirements analysis
Objection handling techniques in customer contact
METHODS
Career-oriented exercises and tasks - practical work
Diverse experience- and activity-oriented methods and learning projects
Simulations, observations, communication exercises
Groups - dynamic, experience-oriented methods and exercises
Moderation - moderated exchange of experiences
Reflection on one's own experience using theoretical models and short presentations
Process-oriented methods from transactional analysis and conflict management combined with linguistic dialogue
self-discovery learning
Changing perspectives through questions or role reversal
Use of creativity techniques
Working with seminar actors
LIFO method
Input lecture , presentation , group work, discussion
Gamification
COMMUNICATION TRAINING
"The most important thing about communication is hearing what is not said."
– Peter Drucker (*1909 †2005)
Strong communication and interpersonal skills among your employees when interacting with customers, prospects, and colleagues are key to lasting success. Consciously perceiving and shaping verbal and nonverbal communication – that's the motto of this training!
TOPICS AND DEVELOPMENT PROCESSES
Enhancing emotional and social skills
Strengthening self-awareness and behavior control
Managing one's own skills
Conflict resolution skills and increased willingness to cooperate
Perceiving unspoken messages and skillfully expressing them concisely.
Charismatic and powerful in representing one's own viewpoints
From group to team
Individual potential development
Driver and team behavior
Respectful interaction, clear and successful communication through verbal and nonverbal communication techniques
Analysis, assessment and reflection of one's own behavioral structures, behavioral styles and clarification of personal behavioral patterns
Optimizing the presentation and expanding verbal and nonverbal communication
Dealing with one's own and other people's individual communication patterns
METHODS
Moderation - moderated exchange of experiences
Reflection on one's own experience using theoretical models and short presentations
Process-oriented methods from transactional analysis and conflict management combined with linguistic dialogue
Personality models
Changing perspectives through questions or role reversal
LIFO method
Input lecture
presentation
Group work
discussion
CUSTOMER SATISFACTION TRAINING
"Quality begins with putting customer satisfaction at the center of your thinking." – John F. Akers (1934–2014)
Customer satisfaction training focuses on the customer as an individual with their expectations and desires, aiming to increase satisfaction and customer loyalty. This is achieved by strengthening your employees' self-awareness and behavioral control, leading to effective new customer acquisition and existing customer retention.
Telephone training
Moderation - moderated exchange of experiences
Reflection on one's own experience using theoretical models and short presentations
Reflecting on one's own experience through mystery shopping
Case study
Keynote presentation
group discussion
Group work
self-discovery learning
Optimize your face-to-face appearance
Enhancing emotional and social skills
Strengthening self-awareness and behavior control
Respectful interaction and clear communication
Increasing customer satisfaction – understanding the customer's perspective
"Emotional recording" - The customer as a human being
Identifying expectations and desires
Assessment of behavioral styles
Handling objections in customer contact and techniques
Mastering complaint handling with confidence
Appearance and impact